When it comes to business platforms, WhatsApp is outstanding, but organizations need automation to get the most out of it. Additionally, automation necessitates using the best WhatsApp Business API solution suppliers available.
This post is for you if you have been using Wati for this and are searching for the best Wati substitute.
What is Wati?
One of the main options for WhatsApp eCommerce for numerous brands is Wati, a WhatsApp Business API solution provider owned by Clare.ai.
Businesses may use Wati's platform to apply for the WhatsApp Business API and take advantage of features like their chatbot builders, which don't require any coding knowledge, to automate customer responses. They can also create flows and a shared inbox to facilitate effective team communication and customer support.
The following are some of Wati's main advantages
Since its launch in 2020, Wati has developed into a widely utilized solution for the WhatsApp Business API. Wati offers various bespoke workflows that automate numerous WhatsApp interactions for organizations, reducing the burden of handling repeated activities.
Wati does, however, have many drawbacks, like a limited chatbot. Additionally, some customers have complained that it lacks certain automation features, particularly for companies looking to grow more quickly.
These are a few of the most important Wati features for WhatsApp Business that companies find useful.
With Wati's WhatsApp broadcast capability, marketers can run efficient campaigns to both current and potential customers. This capability is nothing more than using WhatsApp to send bulk messages to numerous contacts at once.
Wati lets you automate your broadcast messages for successful campaigns and provides WhatsApp with email marketing features. Since Wati messages are pre-approved, they adhere to WhatsApp's policies. Additionally, you have the choice to send certain contacts customized, on-brand template messages.
Another great asset of the platform for WhatsApp eCommerce marketers is the Wati personalized notification tool. To increase conversion, users can notify clients and prospects in a timely manner. As team members allocated to customers or contacts will be notified of incoming communications, this functionality can also aid in improved teamwork.
Notify consumers of discounts, sales, and special deals, cross-sell products and make recommendations based on their past purchases and preferences, and much more. You can even share product restock alerts. Another dependable tool for maintaining constant contact between users, teams, and clients is the personalized notification option.
3 Limitations of Wati’s WhatsApp Business API
Here are the main restrictions that Wati users have mentioned, based on their feedback and experiences:
Numerous Wati users have complained about the platform's numerous issues and latency. This can frequently obstruct a smooth experience and, if it persists, undermine the platform's overall efficacy.
Wati lacks the sales enablement features that would encourage users to make purchases or engage in sales. Sometimes it might be difficult to close transactions and make sales on WhatsApp due to the lack of tools like money processing, product sharing, and sales performance tracking.
Wati is an exclusive platform for WhatsApp Business and WhatsApp Business only. Therefore, to enable multi-channel assistance and communication, if your company communicates with clients and offers support through other platforms as well, you will need to buy a CRM product separately.
Here are the best Wati alternatives to WhatsApp when comparing functionality and what else you can access:
At Chatieons , we're dedicated to revolutionizing the way businesses connect with their customers through WhatsApp. As a leading WhatsApp marketing panel, we provide powerful, user-friendly tools to help businesses of all sizes engage their audience, drive growth, and achieve their marketing goals effortlessly.
Unlock the power of a Green Tick verified WhatsApp Business API account along with direct access to Meta's APIs. Enjoy all the latest features and updates provided by Meta, ensuring your business stays ahead of the curve.
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With over +11k Constant Clients onboard, Chatieons has established itself as a leading player in the WhatsApp Business Platform space.
Top Chatieons’ WhatsApp Business Features:
A) Dynamic Dashboard
Stay in control with a real-time, user-friendly dashboard that offers a comprehensive view of your marketing campaigns, customer interactions, and performance metrics.
B) Bulk Contact Upload
Easily upload thousands of contacts in one go. Manage your customer lists efficiently without the hassle of manual entry.
C) Create Multiple Campaigns
Run multiple marketing campaigns simultaneously. Design and launch different campaigns targeted to specific audience segments.
D) Live Campaign Reports
Get instant insights with real-time campaign reporting. Track message delivery, open rates, and engagement metrics as they happen.
E) Live Chat
Engage with your customers directly through a live chat feature, ensuring quick response times and enhanced customer satisfaction.
F) Add Multiple Agents
Expand your team's reach by adding multiple agents to handle different aspects of your marketing strategy and customer support.
G) Bots
Automate repetitive tasks and customer interactions with intelligent bots, ensuring efficient communication and engagement.
H) Template Management
Create, save, and reuse templates for consistent messaging across different campaigns, saving you time and effort.
DelightChat is an Omni channel help desk as well as a WhatsApp Marketing software designed for small and medium businesses to deliver efficient customer service through WhatsApp. This Wati alternative is built in such a way that customer support and issue resolution become extremely less taxing tasks.
DelightChat’s multi-channel support also allows businesses to streamline customer service experiences across all their support channels.
Pros:
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For those who are on the lookout for a reliable and competent WhatsApp Business API solution provider and an affordable Wati alternative, Chatieons is a practical choice to go for. Chatieons houses a diverse and highly efficient suite of tools and features and is designed to scale with your business. This in effect makes the platform an ideal candidate if long-term growth is where your sights are set towards.
Try Chatieons and experience the difference for yourself. Start optimizing your customer communication processes with Chatieons today!
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